![]() ![]() Nevertheless, people have been so rude that at least one restaurant in the area felt obliged to close for a day to give its employees time to recover from the impoliteness of the guests. The Massachusetts Restaurant Association launched a billboard campaign to remind patrons that restaurants are still coming back up to speed, so things might move a bit slower than usual. The Rhode Island Hospitality Association, after an an emergency meeting in July, devised a Please Be Kind Toolkit for it members, including downloadable posters. The clinic issued nine such contracts in 2017 so far this year, it’s issued 111. Visitors to the Indiana University Health system are now greeted by a sign that reads, “Please take responsibility for the energy you bring into this space …your behaviors matter.” The Cleveland Clinic uses what it calls behavioral contracts when patients’ behavior is continually difficult. ![]() ![]() (FAA fines for unruly behavior have already exceeded a million dollars this year.) So legion are the reports of discourtesy that some customer-facing businesses have been forced to play Miss Manners. Flight attendants, for whom rude clients are no novelty, are reporting mayhem. Of course, it’s the people-have-lost-their-everloving-minds incidents that make the news, but they are also a reflection of a deeper trend Americans appear to have forgotten their niceties, especially with those whose job it is to assist them. ![]()
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